Customer Service

 

Office hours are Monday-Friday 9:00 AM to 12:00 PM Eastern time. You may contact us anytime with questions about our policies, products and services or if you need help with an order by calling: 330-947-9330 or email us at: customerservice@ncereview.com. We will respond within 24 hours or the next business day in the order messages are received.

 

FAQs: Click here for immediate help with frequently asked questions.  

 

We Value Your Privacy: The NCE Review is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to customerservice@ncereview.com with "Unsubscribe Me" as the subject line. The NCE Review does not sell, trade or rent your personal information to others. 

 

Shipping costs: We offer three shipping options during checkout. You can view an estimate of the shipping costs by viewing your shopping cart. Final shipping costs will be displayed on the invoice summary before confirming your order.  

 

Returns and Refunds: Please read the computer compatibility link in the "Programs & Products" section on the left side of this page before you purchase The NCE Review software. Please be advised that there are no returns or refunds after the materials have shipped. There is a $25 transfer fee to change a workshop registration date. Transfers are conditioned upon available seating. We reserve the right to cancel or change a workshop due to insufficient enrollment, inclement weather, or illness of the presenter. Candidates will be notified by email as early as possible prior to the workshop.

 

The NCE® Review, The NCMHCE® Review and New Strength Counseling Service are not affiliated with any other organization, state or national agency.
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We respect your privacy.

We never sell, share or rent your personal information to any third parties under any circumstances. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes.